Services
A quick search directory of national, regional and borough based clinical services
Admiral Nurse Dementia Helpline
T 0800 888 6678
W https://www.dementiauk.org/get-support/dementia-helpline-alzheimers-helpline/
The Admiral Nurses at Dementia UK provide information, advice and support with any aspect of dementia.
The specialist dementia nurses offer free and confidential support via the Helpline for you when you need help.
This free service has been commissioned to support adult carers.
The offer includes:
- One to one information and support to carers
- Support via phone, text, email or face to face visits including home visits
- Groups and activities for carers
- Help to get Carers Trust grants
- Referrals to carefree breaks
- Free SIM cards
The offer in Southend includes funding for breaks for carers, support to help carers to access their own appointments and one-off respite break funding.
Age UK provide information and support on financial, legal, health and wellbeing for older people. They support via their advice line, befriending service and day centres.
The Alzheimer's Society dementia advisors can help people living with dementia and their carers. They can provide practical help and emotional support via the telephone support or the online community connecting those in similar situations.
Amparo support following suicide
T 0330 088 9255
This free Specialist Bereavement Service, delivered by Amparo for residents in mid and south Essex, provides emotional and practical support for anyone who has felt the impact of suicide at any time (recent or historical).
The service is completely confidential and can provide short-term or longer-term support. It is also available to bereaved children (Aged between 4 and 11 with agreed appropriate adult) and young adults (Age 11 upwards).
Experienced Liaison Workers, aim to make initial contact within 24 hours of a referral being received, offer residents:
- Support in their homes or wherever is most comfortable to the resident.
- One to one individual support
- Help with any media enquiries
- Practical support when liaising with the Police or Coroners including preparing for and attending inquest
- Help overcoming feelings of isolation
Please complete the referral form: https://amparo.org.uk/refer/
Asthma + Lung UK provides help for those living with lung conditions.
There is support available using the telephone helpline or the email address above.
At a Loss
Bereavement Support available with a bereavement counsellor online: https://www.ataloss.org/live-chat
Basildon and Wickford Integrated Care Team
T 0300 300 1712
W https://www.nelft.nhs.uk/services-bsbwtk-integrated-community-teams
The team deliver specialist care for palliative and end of life care at home, complex care at home e.g. chemotherapy management of Hickman/PICC lines and support to those who are housebound within their own home including residential homes.
Bereavement Advice Centre provides practical help when you need it most. They support and advise people on what they need to do after a death.
Bliss offers a wide range of free services for the families of premature and sick babies including a video call support service.
The support group is a way to learn more about living with a lung condition and share your experiences and stories with others.
The British Heart Foundation provides information on heart and circulatory diseases.
Patients and carers can get support through the online support groups and communities, advice and guidance about heart and circulatory conditions and managing risk factors.
British Lymphology Society
The British Lymphology Society provides a directory of Lymphoedema treatment services.
Use the website address above to find your local services.
Child Bereavement Network
The Childhood Bereavement Network (CBN) is the hub for those working with bereaved children, young people and their families across the UK. Support is provided by the network members.
Offer a telephone support service for bereaved young people up to age 25, their families/ carers or individuals or families who have lost a child.
Child Death Helpline is operated by a dedicated team of volunteers who are all bereaved parents. The helpline provides support to a parent who has lost a child of any age, under any circumstances, and however recently or long ago, we’re here to help. They also offer support to grandparents, siblings and the extended family, as well as professionals who have been impacted by the death of a child.
Children's Community Nursing Service: North East London Foundation Trust
T 0300 300 1521 option 1
W https://www.nelft.nhs.uk/services-bsbwtk-community-nursing-clinicians
The Children’s Community Nursing Team consists of nurses who have specialist training and experience in the care of sick children. We provide a vital link with other professionals to provide holistic care to children and their families.We aid in preventing hospital admission and supporting early discharge by teaching and supporting families to manage their child’s condition in their own home.
Information and support about stoma care. There is a 24 hour helpline.
Crohns and Colitis UK provides information about and helps to find support from others in the Crohn’s and Colitis community.
CRUSE Bereavement care helps people through bereavement with support, information and campaigning.
Find a register office
There is a legal requirement that a death be registered within five working days. It is important to let the Register Office know if the funeral is to be held within 24 hours. The person registering the death must be able to provide some basic details of the person who has died. Please take the Medical Certificate of Cause of Death to the Register Office. It is also helpful to take the person’s birth and marriage certificates, passport or NHS Medical Card, although they are not essential.
Use the web link above to find your local register office by entering your postcode.
Grief Encounter is a national charity offering a free helpline and online support for children and young people wishing to access bereavement support.
They also offers counselling support in classrooms, online or at their premises in North London. A referral form is available on their website.
Hassengate Pharmacy
T 01375 641569
A community pharmacy which stocks common palliative medicines to support people being cared for at home
Address: Hassengate Medical Centre, Southend Road, Stanford-le-Hope, SS17 0PH
Opening hours: Monday 8.00am to 10.30pm. Tuesday 7.00am to 10.30pm. Wednesday to Saturday 8.00am to 10.30pm. Sunday 9.00am to 10.00pm.
Healthwatch Essex Information and Guidance Service
T 0300 500 1895
The Information & Guidance Service team can help people access, understand, and navigate health, social care and wellbeing services in mid and south Essex.
Hospice Rapid Access Service (HRAS)
T 01702 220350
W https://www.havenshospices.org.uk/fair-havens/rapid-access/
The Hospice Rapid Access Service is a 24 hour services for people with a primary health need, who are rapidly deteriorating, and likely to be entering the terminal phase of their illness.
Havens Hospices, St Lukes Hospice and Farleigh Hospice work together as a collaborative to ensure consistency of care across all of Mid and South Essex.
The Hospices will assess the care needs of the patient and source care that meets the holistic needs of the patient. This could be care in the home, on an in-patient unit, or in a Nursing Home.
Havens Hospices – havenshospices.rapidaccess@nhs.net (Southend, Castle Point and Rochford)
Farleigh Hospice - contactteam.fh@nhs.net (Chelmsford, Maldon and the Dengie, Braintree and the surrounding areas)
St Luke’s Hospice - Stlukes.oneresponse@nhs.net (Basildon and Thurrock)
Hospice UK
Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.
Ileostomy and Internal Pouch Association (IA)
T 0800 0184 724
Ileostomy and Internal Pouch Association, known as IA, has been specialising in supporting people living with an ileostomy.
IA has not only an extensive network of local groups across the UK and Ireland but also the majority of volunteers are living life after surgery.
Jewish Bereavement Counselling Service
T 020 8951 3881
Jewish Bereavement Counselling Service has counsellors that understand the specific issues raised by bereavement within a Jewish context. This service is sensitive, aware and knowledgeable about social, cultural and religious needs.
Luke’s Counselling and Support for Children and Young People
T 01375 648175
St Luke's Hospice provide bereavement support to children and young people up to 19 years of age, who are experiencing a bereavement or have a family member or friend with a life limiting illness.
The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families.
LymphConnect
LymphConnect is an online platform developed to help manage lymphoedema or lipoedema, understand more about the condition, share experiences and get support and advice.
Macmillan Cancer Support
T 0808 808 0000
W https://www.macmillan.org.uk
E https://www.macmillan.org.uk/forms/contact-us/ask-macmillan-form.html
Macmillan provide cancer information, support and help everyone with cancer live life as fully as they can.
Visit the website to get help with paying bills, advice on benefits or treatment, or to just chat.
Marie Curie provide support for patients and carers through terminal illness.
Find information and support through the telephone helpline and online chat via their website.
Other services include Marie Curie nurses, Hospice care, helper and companion services.
The Muslim Bereavement Support Service supports Muslim women who are facing bereavement and/or are bereaved. They will speak with Muslim men and signpost them to appropriate bereavement support.
PharmChoice
T 01277 215809
A community pharmacy which stocks common palliative medicines to support people being cared for at home
Address: 9 Ingrave Road, Brentwood, CM15 8AP
Opening hours: Monday to Saturday 7.30am to 10.00pm. Saturday 9.00am to 10.00pm.
Pumping Marvellous - Heart Failure Charity UK
Pumping Marvellous offers support to help people live well with heart failure, to recognise the early symptoms and self-interventions through their community hub.
Rainbow Trust Children’s Charity supports families who have a child aged 0 to18 years with a life-threatening or terminal illness.
Samaritans provides a 24 hour, 7 days a week advice line.
St Francis Hospice at Home
T 01708 758603 / 01708 753319 Ext: 2342
The Hospice at Home team offers blocks of care to people in their last few weeks of life. The blocks are usually between two and four hours and in some circumstances the blocks can run sequentially to provide a dying person with almost 24 hour care. The Hospice at Home team offers care for 7 days a week.
St Francis Hospice Bereavement Support
T 01708 771436 / 01708 753319 ext. 2276
Counsellors and psychotherapists can help with a variety of psychological issues, anxieties or concerns.
St Francis Hospice Child and Family Therapy
T 01708 753319 ext. 2359
The team can help with pre and post bereavement support for children and young people
St Francis Hospice Complementary Therapy
T 01708 753319 ext. 2268
Complementary therapies can help control symptoms and help to deal with day-to-day life.
The therapies available are:
- Aromatherapy
- Massage
- Reflexology
- Mindfulness
- Reiki
St Francis Hospice Inpatient Unit
T 01708 723593 / 01708 753319 ext. 2317
For patients requiring specialist in-patient care for symptom management and end of life care.
OrangeLine offers confidential telephone support for local people to make connections, start new friendships or simply provide guidance and information.
Telephone support is available Monday to Friday 9.00am to 5.00pm for people of all ages.
St Francis Hospice Pastoral Care
T 01708 753319 ext. 2288
Support for people of all faiths and none are available for patients, family, friends, and carers and the team are open and inclusive to all wishing to receive spiritual care.
St Francis Hospice Patient Therapies
T 01708 753319 ext. 2220
The patient therapies team help with a range of symptoms through groups and individual sessions to help managing pain and symptoms.
The team consistes of:
- Physiotheraphy
- Occupational therapy
- Complementary therapy
The St Francis Hospice's referral hub can be accessed by those facing a life limiting condition.
Please refer a patient or making a self-referral to access hospice services.
St Francis Hospice Social Workers
T 01708 753319 ext. 2285
Social workers offer a wide variety of support to patients, carers, family and loved ones.
St Francis Hospice Specialist Community and Crisis Support
T 01708 758643 / 01708 758610 ext. 2266
The team are clinical specialists that are experts in pain and symptom control.
Urgent advice ia available 24 hours, 365 days a year.
St Luke's Hospice Carer's Support
T 01268 526259
St Luke's Hospice Carer's Support Coordinator will discuss a wide range of practical advice, financial advice, training and emotional support, as well as ways to look after yourself whilst in your carers role.
They also offer a variety of support groups – both virtual (online) and face to face
St Luke's Hospice Clinical Outpatients
T 01268 524973 / 01268 526259
St Luke's Hospice Clinical Outpatients offers convenient, accessible and specialist key clinical procedures and palliative care, in a relaxed environment with appointments to meet your wellbeing and lifestyle needs.
Key clinical procedures offered to outpatients:
- Advance Care Planning clinics
- Ascetic and Pleural drainage
- Blood product transfusions
- Clinical Nurse Specialist symptom management clinic
- CVC line care
- Intravenous fluids
- IV Bisphosphonates infusions
- IV Iron Infusions
- Long term condition clinic – supporting heart failure, renal and liver conditions
- Venepuncture
The service opening hours are 9.00am to 5.00pm.
St Luke's Hospice Community Service
T 01268 526259
W https://www.stlukeshospice.com/caring-for-you-in-your-place-of-residence
St Luke's Hospice community service provides assessment, support advice and care for people wishing to be cared and supported in their locality community setting. The team also provide support in care homes, the hospice's rapid access service and there is the provision of clinical nurse specialists.
St Luke's Hospice In Patient Unit
T 01268 524973
St Luke's Hospice provide specialist in-patient care for symptom management and end of life care.
There are a total of 7 beds and 1 emergency bed in Basildon.
Hospice Rapid Access Service (HRAS) with 6 Beds in Thurrock.
St Luke's Hospice Physiotherapy Support
T 01268 526259
St Luke's Hospice Physiotherapy team can help when living with a life limiting illness. Specialist Physiotherapists and Occupational Therapists will listen and assess to support independence and aid mobility to manage symptoms and positively impact quality of life and wellbeing.
Family and loved ones are also supported in their caring roles. Advice, guidance and techniques on how to safely move and handle someone when caring for them can be accessed through conversation with the Physiotherapy team.
The offer includes:
- individual assessments to help provide appropriate equipment, e.g. mobility aids
- personalised treatment plans including non-drug pain relief treatments and exercises to improve mobility, independence and balance
- treatments to assist with shortness of breath, fatigue or insomnia
- group exercise classes and confidence building
Rehabilitative care is also provided by our Occupational Therapy team.
St Luke's Hospice Pre & Post Bereavement Support
T 01268 526259
The Dove Community Counselling Service team at St Luke's Hospice offer bereavement support to adults living with a life limiting illness, from diagnosis through to end of life or into survivorship.
Bereavement support is also available to those who may have experienced a bereavement from suicide, sudden, traumatic or accidental deaths, or within the last 5 years due to a life limiting illness.
St Luke's Hospice South Essex Lymphoedema Service (SELS)
T 01268 524973
St Luke's Hospice provides the specialist Lymphoedema care team could provide care to you if you are living with primary Lymphoedema, secondary Lymphoedema and Lipoedema. The team can provide clinical expertise, support and practical help for those with any these conditions and live across South Essex.
St Luke's Hospice Wellbeing Support
T 01268 524973
St Luke's Hospice Wellbeing team offer information and support following an individual assessment. Flexible care and support programmes are avialble and include:
- therapeutic interventions
- complementary therapies (such as aromatherapy, hand and foot massage, reflexology and reiki)
- creative therapies
- group sessions to help with emotional support
- referrals to other Hospice departments to support you
Stillbirth and neonatal death (Sands) is the leading stillbirth and neonatal death charity in the UK. They ensure that anyone affected by the death of a baby receives the best possible care and support for as long as they need it.
Sands provides bereavement support services both nationally through its Freephone helpline, mobile app, online community and resources, and locally through a UK-wide network of around 100 regional support groups.
The Foundation is a worldwide organisation, American based, whose purpose is to promote awareness, fund research and serve those affected by sudden unexplained death in childhood.
Survivors of Bereavement by Suicide are a national charity providing dedicated support to adults who have been bereaved by suicide. The volunteers come from all walks of life but nearly all have been touched by suicide themselves, this experience enables them to connect with others.
The Bereavement Journey
W https://www.thebereavementjourney.org/national-online-course
The Bereavement Journey runs an online course three times per year for anyone in the UK who isn’t able to access an in-person course near to where they live, or who would prefer an online course.
The Compassionate Friends (TCF) is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other similarly bereaved family members who have suffered the death of a child or children of any age and from any cause.
Get support using the telephone helpline or online support groups.
The Good Grief Trust helps all those affected by grief in the UK and brings bereavement services together, to ensure that everyone receives the tailored support they need to move forward with their lives.
The trust is run by the bereaved, for the bereaved and aim to normalise grief and raise awareness of the impact of grief on a national platform.
Together for Short Lives have a helpline and family support hub to provide help and advice foir those caring for a child with a serious illness.
Widowed and young
Widowed and young (WAY) is a UK charity that offers a peer-to-peer support network for anyone who's lost a partner before their 51st birthday – married or not, with or without children, inclusive of sexual orientation, gender, race and religion.
Winston's Wish is a national charity offering a free helpline and online support for children and young people wishing to access bereavement support.
They also provide resources and further training for schools and healthcare professions.
Young lives vs Cancer support those under 25 with cancer, and their families, to get the help they need during their cancer treatment and beyond, including bereaved families living with emotional pain.
Young Minds
Young Minds is a national charity which supports both young people, their parents and loved ones through loss.